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Return And Refund Policy

Return Period after Delivery is only applicable if the product received is “Defective” or “Damaged” or “Not as described”.


If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 7 days Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

No Returns categories: 

Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

Returns Processing


If you're facing any issues with a product purchased on Elala, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or an Elala.in (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.
 

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.


In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

Returns Pick-Up

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions.

  1. Correct Product

IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

  1. Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

  1. Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

  1. Undamaged Product

The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

  1. Undamaged Packaging

Product's original packaging/box should be undamaged.